FAQs

FAQs

Click on the question to see the answer. 

What ID Do We Accept?

We only accept VALID photographic ID, such as Driving Licence/Provisional Licence or a passport.

How Do You Enter Our Properties?

We either use a keysafe/lockbox for certain properties or we will arrange for a meet and greet depending on your requirements.

The check-in process is simple, on the day of arrival we will send you the details for you to be able to enter the properties along with the directions and parking information.

What Time Is Check-In And Check-Out?

Check-in is at 3:00pm onwards

Check-out is up to 10:00am

If you wish to extend, please give us at least 24 hours' notice
This is subject to availability. We can sometimes allow early check-in if there are no previous guests.

Can You Check-In Earlier Or Check-Out Later?

We can only offer these if available, for example; if there is no one booked before your check-in date then we won’t have to get the place cleaned so it’ll be free.

If we have a guest booked and are due to leave on your arrival day then we can’t offer early check-in as we need time to get the property ready for you.

As guests usually check-out at 10 am, cleaners then need the time to get the property ready & cleaned for the next guest arrival time.

For late check-outs, please contact us for availability as again we may have a new guest wanting to arrive the same day you check out. We will be as accommodating as we can, but there may be an extra charge for this.

We hope you understand, but we can always confirm the night before if you require this service, so it is best to message us

This is subject to availability though.

How Do You Extend Your Booking?

Please message us at least 24 hours before or call us.

We are always available via text or WhatsApp, you will have our contact details once you have booked with us. Also, our details are available in the welcome pack at each of the properties.

What Kind of Communication Do We Offer To Our Guests?

As a small business, we offer great hospitality, we’ll do everything possible to ensure that our guests have a great experience.

This starts from the moment a guest makes their first enquiry. We ensure clear and effective communication, streamlined check-in procedure, and assistance during a guest’s stay.

We have a welcome pack in each of our properties giving you relevant information about the property and nearby events and attractions that may be of interest.

We do not like to disturb our guests unnecessarily, so we offer you the option to get in touch with us, by text, WhatsApp or calling us regarding anything you require during your stay.

What Is A KeySafe?

A KeySafe is an incredibly secure, small metal box that is accessed by a combination lock.

We generally install them onto a wall near the front of the property.

They have been used in the hospitality industry for years and are already used by millions of hosts all over the world and of course our clients.

There are many benefits to this. Guests can check themselves in saving time and hassle having to do meet and greets.

Not to mention how streamlined and easy this is for guests; most prefer not to be greeted and just want to enter the properties and not be disturbed by someone at the door.

Do We Take A Security Deposit?

Yes, we do, this deposit is fully refundable after check-out subject to a damage inspection of the accommodation.

The deposit required is £250.

This is taken as a payment on your credit/debit card or by BAC’s. This is released on your departure day or the following day. The deposit takes a few days to be returned, dependent on your payment method.

What Are Our Terms & Conditions?

Please see the link below for our full terms & conditions for your booking:

Download

Can You Smoke Inside Our Properties?

Smoking indoors IS NOT ALLOWED!

We do suggest you smoke in the garden if you wish, but please put out the cigarettes correctly and clear up after yourself.

Smoking indoors is not allowed due to health and safety, plus the smell really sticks to the furniture.
We wouldn’t want the next guest being affected

Can We have Parties At Our Properties?

The properties are only for the use of the guests that have booked to stay at our property.

No other guests are allowed in the property due to health and safety unless previously authorised.

We have a duty of care to our neighbours and we have a procedure in place for quiet times between 11:00pm and 7:00am so we expect our guests to respect this.

Do We Cater for Children at Our Properties?

Although we do accept Children at our properties, we do not supply cots, highchairs or stair gates so please be aware when booking the properties you will need to bring necessary supplies for them.

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The house is accurately depicted in the photos and was sparkling clean. Parking is convenient and access to Peterborough is easy. Julia and Trevor are brilliant hosts.

Julia and Trevor couldn't do enough to accommodate us. So helpful. Lovely clean property close to everything we needed. Can't thank them enough and highly recommend. Thank you!!

Nice clean property with comfortable beds and was well located for our needs. Host was very helpful regarding a late change to booking.

We had a lovely stay and the house is just perfect for what we were looking for. Julia was so easy to communicate with and extremely helpful. Thank you so much.

We had a lovely stay for a couple nights in this very clean, well presented, and conveniently located house - thank you very much indeed!

Great property, perfect location for our stay. Would look to see if property was available to rebook if in the area again. Would recommend

Amazing house. Well equipped kitchen and bathrooms. Bedrooms with nice beds and bedding. Lounge is really nice. Made our work trip very comfortable. Will book again when in Peterborough.

A fantastic house, fully quipped in a nice area. The house is near town and the train station. Can highly recommend and would definitely stay again.

The coach house (in Hampton, Peterborough) was great, local shops and a few restaurants within walking distance ... highly recommend

We enjoyed our stay at the house, it was lovely and clean and the host was very good at responding to any questions I had leading up to and during our stay. Would definitely recommend.

They were very accommodating when I quickly needed to change accommodation. I felt nice and relaxed and at home here, and it’s situated in a nice area.

Lovely place. Didn’t arrive till 9 o’clock and was met in person. Very hospitable and friendly. It was perfect, pub, Italian, Indian, convenience store just down the road. Will stay again.

Great/quick communication from Julia. Lots of space, 4 good sized bedrooms, good value for money and the property was just as expected from the photos. Thanks for a great stay.

Thanks again for all your help and great hospitality whilst we had guys there and I look forward to doing business with you in the future.

Hi Julia everything is fine the accommodation is top notch will be sad to leave tomorrow

Relaxing and well serviced, would def stay again...…..the area was so well supplied by shops and restaurants...…Had everything you need.....it was good to be able to cook and wash our clothes.....Four/five star self catering for sure.